At Jako.ro, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every flower delivery. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new flower bouquet or arrangement.

The choice is yours!


Sometimes Substitution is Necessary to Guarantee Top Quality
AOn occasion it may be necessary to substitute some or all of the flowers used in your arrangement or bouquet. This may be due to a number of factors that are not possible to predict, like local flower or colour availability or seasonal conditions. We will always go out of our way to try and source the flowers that you want, but this is not always possible.
If a substitution is required we will make every effort to contact you and inform you before delivery. However, in the course of arranging delivery of your special message, this may not always be possible and we may go ahead with the substitution without notifying you in order to prevent delays.
In the case of a substitution, our professional florists will ensure that the style or the appearance of the flowers arrangement as per the catalogue will be maintained.